Order, Cancellation, Refund & Pickup Policy

This policy applies to all orders placed through Los Campeones Meals. By placing an order, customers acknowledge and agree to the policies outlined below.

1. Order Changes & Cancellations

Customers may change or cancel an order at any time before the end-of-day Sunday ordering cutoff for the applicable production week.

After the Sunday cutoff, orders are considered final and locked for production. Changes, cancellations, or modifications cannot be guaranteed after this time.

2. Refund Policy

All sales are final after the Sunday cutoff.

Refunds, credits, or replacements may be issued at the discretion of Los Campeones Meals when there is a verified:

Incorrect order or missing item

Product quality issue

Damaged product

Error caused by Los Campeones Meals

Refunds will not be provided for orders that are not picked up, changes of preference, or requests to cancel after the applicable ordering cutoff.

3. Pickup Location Changes

Customers may request to change their selected pickup location before the Sunday cutoff.

Pickup location change requests must be submitted by email to meals@loscampeonesgym.com. Requests received after the cutoff may not be accommodated because orders are distributed to pickup locations based on production and fulfillment schedules.

4. Scheduled Pickup & Unclaimed Orders

Orders are scheduled for pickup on the designated Saturday pickup date at the location selected during checkout.

If a customer is unable to pick up their order on Saturday, Los Campeones Meals will hold the meals at the selected pickup location for later retrieval.

Customers are responsible for retrieving their meals before the expiration or use-by date indicated on the product. Los Campeones Meals cannot guarantee the quality, freshness, or safety of meals that are not retrieved in a timely manner and will not provide refunds, credits, or replacements for meals that expire before being picked up.

5. Incorrect, Damaged, or Unsatisfactory Orders

Any issue involving an incorrect, missing, damaged, or unsatisfactory product should be reported to meals@loscampeonesgym.com within 24 hours of pickup.

Customers should include:

Full name

Order number

Description of the issue

Photo of the product or issue, when applicable

Los Campeones Meals may request additional information to verify the issue before issuing a refund, credit, or replacement.

6. Allergies & Dietary Information

Meals are prepared in a facility where products containing major food allergens may be stored, handled, or prepared. Cross-contact with allergens is possible and cannot be guaranteed against.

Customers with food allergies or specific dietary requirements are responsible for reviewing available ingredient and allergen information before purchasing or consuming a meal.

Nutritional information is provided as an estimate. Actual calorie, macronutrient, ingredient, and portion values may vary slightly due to normal differences in ingredients, preparation, portioning, and cooking.

7. Coupons, Discounts & Promotions

Unless otherwise specifically stated:

Only one coupon, discount, or promotional offer may be used per order.

Promotions cannot be combined with other offers.

Discounts must be applied at the time of checkout.

Discounts cannot be retroactively applied to completed purchases.

Promotional offers may be subject to additional terms, eligibility requirements, or expiration dates.

8. Customer Communications

Customer contact information may be used as necessary to process and fulfill orders and to provide communications related to purchases, including:

Order confirmations and updates

Pickup notifications and reminders

Customer service communications

Important information regarding an order

Customers who separately opt in to promotional communications may also receive marketing emails or text messages regarding Los Campeones Meals products, promotions, or services. Customers may opt out of promotional communications in accordance with the instructions provided in those communications.

9. Policy Updates

Los Campeones Meals reserves the right to modify this policy as necessary. The policy in effect at the time an order is placed will generally govern that order.

Questions regarding this policy or an existing order may be directed to:

Los Campeones Meals
meals@loscampeonesgym.com